Refund policy

Kindly take a video of opening the package

We do replace products that are damaged when delivered. Send us the video to jewelcravingsbyjaishu@gmail.com / +918903569847 Whatsapp number within 24 hours of receiving your order. Without valid proof, we cannot refund/replace.

We check each & every product multiple times for any damages or defects before dispatching. So, the chances for us sending a damaged product is very minimal.

We issue replacements or refunds, whichever is feasible for us for the damage of products. A refund can only be issued in case of the unavailability of the same product via UPI.

In case your return is accepted, you need to immediately send us the product back to our address ( courier charges need to be borne by the customer ). 

Once the return is approved, we will send you the replacement of the same product.

We will not be able to process any return or exchange if we were not notified in the given time period.

Order placed during sale will not be applicable for return/refund.

We recommend customers or anyone authorized by the customer to be available at the destination address mentioned to pick up the jewellery in the courier service timings which is typically 9AM to 6PM IST. In case of person unavailability, a total of 3 attempts will be done for the courier to be delivered.

If the courier comes back even after these attempts, the customer will be notified the same & have to pay Rs.100 for package to be sent once again or we cancel the order and provide a gift coupon of the amount paid after deducting Rs.200. No refund shall be initiated for courier returns.

Cancellation Policy

The placed orders cannot be cancelled or exchanged for another product.